Trust and Digital Business Theory and Practice

Trust and Digital Business: Theory and Practice brings together the theory and practice of trust and digital business. The book offers a look at the current state, including a comprehensive overview of both research and practical applications of trust in business. Readers will gain from this book in the following areas: knowledge across disciplines on trust in business, theoretical underpinnings of trust and how it sustains itself through digital dissemination, and empirically validated practice regarding trust and its related concepts. The international team of authors from seven countries (Finland, Germany, Italy, Malaysia, Poland, Turkey, and the U.S.) ensures the diversity and quality of the content. The intended audiences of this book are professionals, scholars, and students.

Foreword Foreword: The Evolution of Trust Preface SECTION I: Theory of Trust 1 Building Digital Trust in BusinessJOANNA PALISZKIEWICZ AND KUANCHIN CHEN 2 Measuring and Applying Trust in BusinessJERZY GOLUCHOWSKI AND JOANNA PALISZKIEWICZ 3 Trust, Strategic Leadership, and Digital TransformationXIAODAN “ABBY” WANG 4 Intuition and Digital Trust in Virtual Organizations: Toward Digital IntuitionMARKUS LAUNER, FRITHIOF SVENSON, FATIH ÇETIN, AND PIOTR PIETRZAK 5 The Role of Trust and Cooperation in Virtual TeamsWOJCIECH PIZLO 6 Fake News as a Threat to Digital Trust in the WorkplaceJANUSZ STRUZYNA AND KRZYSZTOF KANIA 7 Understanding the Impact of Entrepreneurial Ecosystem Interactions on Innovative Capabilities: Toward a Conceptual FrameworkKHURAM SHAHZAD AND JOSU TAKALA SECTION II: Application of Trust Theory 8 Digital Innovation Trust in Small Business: The Case of COVID-19 Pandemic MAREK MATEJUN AND MARCIN RATAJCZAK 9 Building Digital Trust by Communicating Environmental, Social, and Governance ActivitiesDOROTA MARQUARDT AND ANNA LOSA-JONCZYK 10 Seniors’ Trust in e-Commerce ANNA DABROWSKA AND IRENA OZIMEK 11 Digital Trust in the Hotel Industry – An International Customer/Supplier PerspectiveKANDAPPAN BALASUBRAMANIAN, RUPAM KONAR, AGNIESZKA TUL-KRZYSZCZUK, AND MARKUS LAUNER 12 Digital and Green Trust in the Agri-Food BusinessNINA DREJERSKA AND MARIANTONIETTA FIORE 13 Consumer Trust and Food Purchase Decisions in PolandMONIKA GEBSKA 14 Digitization and Public Trust in Health System during COVID PandemicUTKARSH SHRIVASTAVA AND JIAHE SONG 15 Trust of Traffic Participants in Modern Telematics Solutions in TransportKONRAD MICHALSKI , TERESA GADEK-HAWLENA, AND MAREK WRÓBEL 16 The Role of Digital Technology in Trust-Building and Perception of Agriculture by ConsumersPAULINA KRAMARZ AND HENRYK RUNOWSKI 17 Digital Finance Technology in Trust Creation Among CustomersMAGDALENA MADRA-SAWICKA 18 Digital Trust in the Workplace: Testing on the Chinese, German, and United States SamplesFATIH ÇETIN, JOANNA PALISZKIEWICZ, AND MARKUS LAUNER 19 Examining the Role of Trust in the Usage of Mobile Banking Services: An Empirical Investigation from PolandPIOTR PIETRZAK AND MONIKA ROMAN 20 Exploring Digital Trust in the Food Supply Chain in a Worldwide SampleMARKUS LAUNER AND FATIH ÇETIN

Joanna Paliszkiewicz is a professor at the Warsaw University of Life Sciences, Poland and director of the Management Institute. Kuanchin Chen is the director of Center for Business Analytics, a professor of Computer Information Systems, and John W. Snyder Faculty Fellow at Western Michigan University, USA. Markus A. Launer is a professor of Business Administration and Service Management at the Ostfalia University of Applied Sciences, Germany.