Encouraging The Heart Workbook

Getting things done in today's workplace is hard work. Employees become exhausted, frustrated, and sometimes entirely disenchanted--and often, they are tempted to simply give up. But the research conducted by Jim Kouzes and Barry Posner over the last two decades clearly shows that successful leaders find ways to combat these negative feelings by encouraging the hearts of their team members. This workbook, based on the model presented in the bestselling book Encouraging the Heart, guides readers through seven essentials of encouraging the heart: set clear standards, expect the best, pay attention, personalize recognition, tell the story, celebrate together, and set the example. The authors also provide a 21-question self-assessment to help leaders determine how they are doing and where they should focus their development efforts.

THE MOST TRUSTED SOURCE ON BECOMING A BETTER LEADER

Praise for The Encouraging the Heart Workbook

"Jim Kouzes and Barry Posner once again provide us with a collector's item. You'll not only want to do the exercises in their workbook, but you'll also redo them as your circumstances change."
Beverly Kaye, founder and CEO, Career Systems International; coauthor, Love 'Em or Lose 'Em: Getting Good People to Stay

"This is the Swiss Army Knife of management tools."
Debra Sikanas, cofounder, Baudville, Inc.; past president, National Association for Employee Recognition

"Jim Kouzes and Barry Posner have hit another home run by turning their groundbreaking research into a practical 'how to' guide that truly brings these compelling principles to life. This inspirational 'journey guide' will help readers build leadership capacity in all aspects of life personal, family, vocationally, and community by lifting and growing others along the way to reach their full potential."
Jim "Gus" Gustafson, strategic leadership research and development, U.S. Cellular

"Brilliant! In The Encouraging the Heart Workbook, Jim Kouzes and Barry Posner show why they are today's preeminent thinkers on practical leadership, giving managers real tools to engage the hearts of their people and create extraordinary results. The highly relevant activities will challenge you to set better standards, personalize recognition, and celebrate more effectively."
Adrian Gostick, author, The Invisible Employee

"After twenty years as an executive search consultant, I have no doubt that Encouraging the Heart is a key practice for leadership success and development. This powerful workbook will help you achieve both."
Claudio Fernández–Aráoz, partner and executive committee member, Egon Zehnder International

"The best workbook on recognition ever published!"
Marshall Goldsmith, university professor, Alliant International University's Marshall Goldsmith School of Management

"The Encouraging the Heart Workbook is more valuable than any workshop I have attended. Jim Kouzes and Barry Posner provide a guided learning experience that will help you unleash your leadership power for engaging individuals in committing themselves fully to their work."
Leslie A. Yerkes, president, Catalyst Consulting Group, Inc.; author, Fun Works: Creating Places Where People Love to Work

Introduction.

1 How to Use This Workbook.

2 The Seven Essentials of Encouraging the Heart.

3 Set Clear Standards.

4 Expect the Best.

5 Pay Attention.

6 Personalize Recognition.

7 Tell the Story.

8 Celebrate Together.

9 Set the Example.

10 Moving Forward.

Appendix: Ideas for Encouraging the Heart.

Notes.

Acknowledgments.

About the Authors.

Jim Kouzes and Barry Posner are authors of the award–winning and best–selling books, The Leadership Challenge, A Leader's Legacy, Encouraging the Heart, and Credibility as well as the widely used Leadership Practices Inventory (LPI). The launch of LPI Online, combined with their other publications, truly make them the most trusted source on becoming a better leader.