Technologically Mediated Human Resource Management Working Relationships in the Gig Economy

This book explores the enactment of technologically mediated Human Resource Management (HRM) in the gig economy from various perspectives. The gig economy offers a new form of work which is in line with the ongoing consumer desire for convenience. Also known as the online platform, on-demand or digital platform economy, the gig economy is perhaps one of the most distinctive and extreme sides of the increasingly digitalised and fragmented nature of work. This volume examines various challenges that exist between online labor platforms and human resource management in the realm of the gig economy. The chapters in this book explore issues like institutional complexity, technological supervision of gig workers, recruitment in the gig economy, quality of work and work fairness. They further illustrate the importance of gig work being incorporated within the parameters of HRM research given the existence of many activities and practices that are typically associated with HR functions within traditional organisational forms. This book will be a beneficial read for advanced students and researchers of Management, Economics, Business and Marketing. It was originally published as a special issue of The International Journal of Human Resource Management.

1. Technologically mediated human resource management in the gig economy Anthony McDonnell, Ronan Carbery, John Burgess and Ultan Sherman 2. Having their cake and eating it too? Online labor platforms and human resource management as a case of institutional complexity Jeroen Meijerink, Anne Keegan and Tanya Bondarouk 3. The effects of technological supervision on gig workers: organizational control and motivation of Uber, taxi, and limousine drivers Peter Norlander, Nenad Jukic, Arup Varma and Svetlozar Nestorov 4. Fair’s fair: psychological contracts and power in platform work Genevieve Shanahan and Mark Smith 5. Job quality, fair work and gig work: the lived experience of gig workers Katie Myhill, James Richards and Kate Sang 6. Recruitment in the gig economy: attraction and selection on digital platforms Penny Williams, Paula McDonald and Robyn Mayes

Anthony McDonnell is Professor of Human Resource Management, Deputy Dean and co-director of the Human Resource Research Centre at Cork University Business School, University College Cork, Ireland. His research interests include gig work, talent management and global staffing practices of MNCs. Ronan Carbery is Senior Lecturer in Management, Director of the Executive MBA, and co-director of the Human Resource Research Centre at Cork University Business School, University College Cork, Ireland. His research interests include gig work, learning and development, and talent development. John Burgess is Conjoint Professor of Human Resource Management at Torrens University, Australia. His research interests include the HRM practices of multinational enterprises, the transition from education to employment, working time arrangements and health, the transition from military to civilian employment, and the policy implications of contingent employment. Ultan Sherman is Lecturer in Management and a member of the Human Resource Research Centre at Cork University Business School, University College Cork, Ireland. His research interests lie broadly in the relationship between work and psychology with a particular focus on the psychological contract.