Systems Design Building Systems that Drive Ideal Behavior

The ground-breaking Shingo Model of 2008 introduced principles, systems, tools, and results. At that time, however, the systems element of the model did not receive the in-depth attention that other parts of the model did. As a result, organizations developed their own concept of systems. Some organizations have identified hundreds of systems and tools. In fact, the distinction between a system and a tool was not clearly defined until recently with the introduction of the Shingo SYSTEMS DESIGN workshop and the information discussed in this book. With the development of the workshop, the Shingo Institute is now teaching the three essential systems—work, improvement, and management—as well as the five required communication tools that are necessary to improve an organization. You’ll find that when these systems are formalized, they work together to help create organizational excellence. With Systems Design: Building Systems that Drive Ideal Behavior you’ll learn how to formalize the process of creating these three systems. In addition, a new tool, the Shingo system design map, is introduced. This book also details how you can improve the connections you’ve already made between the tools, systems, results, and principles of the Shingo Model.

Chapter 1: Organizational Excellence and the Shingo Institute Back to Basics The Shingo Institute The Shingo Model and the Shingo Prize The Six Shingo Workshops The Shingo Model Series of Books Chapter 2: Systems Overview Introduction to SystemsCurrent State of System ThinkingDefinition of a SystemInformal Versus Formal SystemsSystems Drive BehaviorThree Essential SystemsThe Systems Contribution Chapter 3: Three Essential Systems Systems DesignThree Types of SystemsWork Systems Improvement SystemsManagement Systems Chapter 4: Five Required Tools Tool #1: Standard Work Tool #2: ReportsTool #3: FeedbackTool #4: SchedulesTool #5: Improvement LogOther Essential ComponentsThe Why of Systems Chapter 5: What Do We Mean by System Design? Chapter 6: Work Systems Work System MapSystemsToolsResults : Key Performance IndicatorsCulture: Key Behavioral IndicatorsSummary Chapter 7: Improvement Systems Improvement Sub-system Maps Systems Key Performance Indicators: What to Measure Key Behavioral Indicators: What to Practice Aim, Key Behaviors, and Key Performance Indicators Organization-Wide Improvement Chapter 8: Management Systems Management System MapMultiple System Responsibilities on One Map Key Performance Indicators (KPI)Key Behavioral Indicators (KBI)Conclusion Chapter 9: Case Studies O.C. Tanner Case Study Lifetime Products Case Study Lessons Learned at O.C. Tanner and Lifetime Products Chapter 10: Results Key Performance Indicators Key Behavioral Indicators Measures and People Ideal Results Chapter 11: System Thinking Peter Senge Russell Ackoff W. Edwards Deming Resistance to Change Putting It All Together Systems Drive Behaviors Creating a System Maps Project Final Thoughts Appendix A: Quotes from The Fifth Discipline by Peter Senge Appendix B: W. Edwards Deming’s 14 Points for the Transformation of Management First Glossary Bibliography About the Editors Index

Brent Allen recently retired after 38 years of service from Lifetime Products, a leading manufacturer in outdoor basketball equipment, folding tables and chairs, outdoor storage, playground equipment, kayaks, and coolers. Brent was hired in 1981 as the general manager of American Playworld, a sister company to Lifetime. At that time there were eleven employees. By the end of 2018, Lifetime had 3,000 employees. Brent was a special education teacher before working at Lifetime and American Playworld. He received a degree in psychology and education at Weber State University. Brent has been happily married for 45 years and enjoys all forms of outdoor activity such as hiking, kayaking, and riding ATVs. Brent worked closely with Shaun Barker to create the highly successful Shingo SYSTEM DESIGN workshop. April Bosworth is a writer specializing in educational and informational topics. She has written about business, art history, yoga, nursing, software applications, and banking regulations. She currently teaches writing to adults learning English at the English Language Center of Cache Valley.