Responsible AI and Analytics for an Ethical and Inclusive Digitized Society 20th IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2021, Galway, Ireland, September 1–3, 2021, Proceedings

This volume constitutes the proceedings of the 20th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2021, held in Galway, Ireland, in September 2021.*

The total of 57 full and 8 short papers presented in these volumes were carefully reviewed and selected from 141 submissions. The papers are organized in the following topical sections: AI for Digital Transformation and Public Good; AI & Analytics Decision Making; AI Philosophy, Ethics & Governance; Privacy & Transparency in a Digitized Society; Digital Enabled Sustainable Organizations and Societies; Digital Technologies and Organizational Capabilities; Digitized Supply Chains; Customer Behavior and E-business; Blockchain; Information Systems Development; Social Media & Analytics; and Teaching & Learning.

*The conference was held virtually due to the COVID-19 pandemic.

Part I: Adopting AI for Digital Transformation & Public Good.- Affordances in Human-chatbot Interaction: A Review of the Literature.- AI in the Workplace: Exploring Emotions on Chatbot Use in IT services.- Chatbots at Work: A Taxonomy of Chatbots in Organisations.- A Process Model of Artificial Intelligence Implementation Leading to Proper Decision Making.- AI: Opportunities and Challenges - The Optimal Exploitation of (Telecom) Corporate Data.- Electronic Procurement Practices in the Public Sector: The Case of an Inter-organizational Information System in Ghana.- Adopting Artificial Intelligence in the Saudi Arabian Public Sector: Preliminary Findings.- Achieving Digital-driven Patient Agility in the Era of Big Data.- Responsible Machine Learning Pilot Test Projects: A Medical Coding Case Study.- Part II. AI & Analytics Decision Making.- Wise Data-Driven Decision-Making.- Data-driven Collaborative Human-AI Decision Making.- Always Trust the Advice of AIin Difficulties? Perceptions Around AI in Decision Making.- Big Data Analytics Affordances for Social innovation: a Theoretical Framework.- COVID-19 Discrepancies Rising from Population Density in the USA.- Part III. AI Philosophy, Ethics & Governance.- Ethics and AI Issues: Old Container with New Wine?.- Governing Artificial Intelligence and Algorithmic Decision Making: Human Rights and Beyond.- Analysing AI via Husserl & Kuhn: How a Phenomenological Approach to Artificial Intelligence Imposes a Paradigm Shift.- The Ethical Implications of Lawtech.- Deploying AI Governance Practices: A Revelatory case Study.- Towards Ecosystems for Responsible AI: Expectations on Sociotechnical Systems, Agendas and Networks in EU Documents.- Software Developmental and Philosophical Perspective.- Part IV. Privacy & Transparency in a Digitised Society.- Stop Ordering Machine Learning Algorithms by their Explainability! An Empirical Investigation of the Tradeoff between Performance and Explainability.- Gender Bias in AI: Implications for Managerial Practices.- A Systematic Review of Fairness in Artificial Intelligence Algorithms.- Is Downloading this App Consistent with my Values? Conceptualizing a Value-Centered Privacy Assistant.- Operationalizing a Glass Box Approach by Means of Visualization: Applied to a GA-profiling Application.- Part V. Digital Enabled Sustainable Organisations and Societies.- Artificial Intelligence and the Evolution of Managerial Skills: An Exploratory Study.- The Diffusion of Innovation Experience: Leveraging the Human Factor to Improve Technological Adoption Within an Organisation.- Exploring the Link Between Digitalization and Sustainable Development: Research Agendas.- Research Trends, Theories and Concepts on the Utilization of Digital Platforms in Agriculture: A Scoping Review.- The Impact of Industry 4.0 on the Business Models of Small and Medium Enterprises: A Systematic Literature Review.- VI. Digital Technologiesand Organisational Capabilities.- To Study BIM as Boundary Objects from the Knowledge-As-Practice Perspective in the Construction Project – A Conceptual Framework.- Understanding How Enterprise Architecture Contributes to Organizational Alignment.- How Dynamic Capabilities Enable Agility: The Mediating Role of Digital Project Benefits.- ICT-based Inter-organisational Knowledge Exchange: A Narrative Literature Review Approach.- Industry 4.0 and Organisations: Key Organisational Capabilities.- Part VII. Digitised Supply Chains.- How Does IOS-enabled Business Intelligence Enhance Supply Chain Performance?.- A Review of AI in the Supply Chain Industry: Preliminary Findings.- A Dynamic Capability Lens to Investigate Big Data Analytics and Supply Chain Agility: Antecedents and Outcomes.- The Effect of Data-driven Culture on Customer Development and Firm Performance: The Role of Supply Chain Information Sharing and Supply Chain Information quality.- Part VIII. Customer Behaviorand E-business.- The Use of Elaboration Likelihood Model in eWOM Research: Literature Review and Weight-analysis.- Explaining the network of Factors that Influence the Timing of and Decision to Upgrade Enterprise Systems.- An Overview of the Application of Sentiment Analysis in Quality Function Deployment.- Cash is King, isn't it? Payment Preferences and Switching Intentions of German Customers.- Mining Segmentation Patterns Using E-commerce Retail Data: An experience report.- Part IX. Blockchain.- Blockchain in a Business Model: Exploring Benefits and Risks.- Key Characteristics to Create Optimized Blockchain Consensus Algorithms.- A Systematic Literature Review of Blockchain Consensus Protocols.- New Trend on the Block: How Blockchain Technology is Impacting the Fashion Industry from the Consumer’s Perspective.- Part X. Information Systems Development.- Digital Transformation of Software Development: Implications for the Future of Work.- Business Analytics Continuance in Software and Systems Development Projects – A Preliminary Analysis.- Artificial Intelligence (AI) Capabilities, Trust and Open Source Software Team Performance.- Part XI. Social Media & Analytics.- Modeling Malicious Behaviors and Fake News Dissemination on Social Networks.- Developing Machine Learning Model for Predicting Social Media Induced Fake News.- A Deep Multi-modal Neural Network for the Identification of Hate Speech from Social Media.- Influencer is the New Recommender: Insights for Enhancing Social Recommender Systems.- Impact of COVID-19 pandemic on E-participation of Fans in Sports Events.- Investigating the Dynamics of Polarization in Online Discourse during COVID-19 Pandemic.- Ecosystem of Social Media Listening  Practices for Crisis Management.- #SDG13: Understanding Citizens Perspective Regarding Climate Change on Twitter.- Part XII. Teaching & Learning.- A Multi-Level Analysis of Mistrust/Trust Formation in Algorithmic Grading.- Computational Numeracy (CN) for under-prepared, novice programming students.- Using Data Analytics to Detect Possible Collusion in a Multiple Choice Quiz Test.- Perceptions of Students for a Gamification Approach: Cities Skylines as a Pedagogical Tool in Urban Planning Education.- Social Exclusion in Gamified Information Systems.-