Organizational Behavior

Develop effective management skills with up-to-date theory and research!An effective understanding of workplace behavior requires a solid grounding in both principles and practice. Organizational Behavior provides both. This comprehensive textbook uses realistic case examples, self-tests, and plentiful tables and figures to illustrate the principles of organizational behavior.Each chapter begins by posing a difficult work situation, which may be a conflict, a problem with motivation, or an issue of diversity. Then it goes on to discuss the principles and theories that apply to the case, returning to it at times to see how various strategies work. The start-of-chapter problems catch students’interest, and the clear explications of theory give them the concepts they need to come up with innovative solutions. The classic areas of ethics, problem employees, motivation, conflict, and organizational culture are amply covered, but Organizational Behavior also deals with areas too often neglected, including: the physical atmosphere of the workplace the effects of new technologies on workers the pitfalls and opportunities of globalization diversity and multiculturalism in the workplace both informal and formal organizational structure workplace gossip and the office grapevineOrganizational Behavior integrates theory with practice so that students learn to apply concepts to real-world problems. This comprehensive textbook, the second edition of Human Behavior at Work, also features discussion questions, additional cases, self-tests, and useful tables and figures. A teacher's manual with lecture notes and a test bank is also available.

Contents Preface Chapter 1. Human Behavior at Work--With an Emphasis on Ethics Objectives A Case to Consider: The “Best Seller” Management Perspectives Ethical Issues and Social Responsibility Employee Dishonesty and Theft Summary Questions to Consider Chapter Case: Decisions, Decisions Glossary Chapter 2. Diversity and Inequity in the Workplace Objectives A Case to Consider: Ellen Crenshaw--A Dissatisfied Banker Four American Generations Gender: Women As a Minority Older Workers As an Age Minority Younger Employee--Their Strengths and Weaknesses Minorities Based upon Race What Can Be Done? Workers with Disabilities Employees with AIDS Steps Toward Equity Summary Questions to Consider Chapter Case: A New Breed of Nurse Glossary Chapter 3. Globalization and Its Effects Objectives A Case to Consider: I Need Advice! A Managerial Challenge--The Multinational Movement Cultural Values Societal Procedures and Methods Multinational Language and Communication Summary Questions to Consider Chapter Case: Case of the Wrong Mangoes Glossary Chapter 4. Organizational Culture--The Planned, Structured Side Objectives A Case to Consider: Fairfields Nursing Home The Culture of the Organization The Right Structure for an Organization to Have Contemporary Happenings in Organizational Composition Summary Questions to Consider Chapter Case: Changes at Barbados Airlines Glossary Chapter 5. Organizational Culture--The Informal Organization and Power and Politics Objectives A Case to Consider: The Three Night Custodians Organizational Culture and Cultural Realities Overcoming a Faulty Culture Management's Relationship to the Informal Organization Power: For Managers Only? A Dirty Word? Summary Questions to Consider Chapter Case: Marley Printing Company Glossary Chapter 6. What Good Are Groups, Anyway? Objectives A Case to Consider: O'Keefe--The Director Who Wants a Group Decision Formal Groups and Teams Traditional Groups and Teams Nontraditional Groups Team Building and Problem Solving Summary Questions to Consider Chapter Case: The Arrogant Architects Glossary Chapter 7. The Physical Surroundings of the Workplace Objectives A Case to Consider: The Superior Insurance Company Effects of Nature--Temperature and Humidity The Impact of Visual Stimuli Auditory Factors--The Effects of Noise Physical Location and Placement The Status Impact of Physical Climate Smoking in the Workplace Summary Questions to Consider Chapter Case: The Casino Crazies Glossary Chapter 8. Perception and the Individual Objectives A Case to Consider: David Addison--An Unexpected Success Story What You See Is What You Get Perceptions About Self and Others Role Perception Perception of Who Controls Outcomes (Locus of Control) The Pygmalion Effect--Improving Performance Through Perception Summary Questions to Consider Chapter Case: The State Highway Review Board Glossary Chapter 9. Personal Needs in the Workplace Objectives A Case to Consider: Lisa Lanigan, CPA Can My Job Give Me What I Want? Needs Theories Specific Human Needs The Degree of Need Fulfillment and the Urgency of Needs Discovering the Current Needs of Workers Summary Questions to Consider Chapter Case: Motivational Problems at the Environmental Improvement Unit Glossary Chapter 10. The Role of Leadership in the Organization Objectives A Case to Consider: Ted Gunderson--The Construction Supervisor How We Got Where We Are Today Flexible L