Modeling, Evaluating, and Predicting IT Human Resources Performance

Numerous methods exist to model and analyze the different roles, responsibilities, and process levels of information technology (IT) personnel. However, most methods neglect to account for the rigorous application and evaluation of human errors and their associated risks. This book fills that need. Modeling, Evaluating, and Predicting IT Human Resources Performance explains why it is essential to account for the human factor when determining the various risks in the software engineering process. The book presents an IT human resources evaluation approach that is rooted in existing research and describes how to enhance existing approaches through strict use of software measurement and statistical principles and criteria. Discussing IT human factors from a risk assessment point of view, the book identifies, analyzes, and evaluates the basics of IT human performance. It details the IT human factors required to achieve desired levels of human performance prediction. It also provides a rigorous investigation of existing human factors evaluation methods, including IT expertise and Big Five, in combination with powerful statistical methods, such as failure mode and effect analysis (FMEA) and design of experiment (DoE). Supplies an overview of existing methods of human risk evaluation Provides a detailed analysis of IT role-based human factors using the well-known Big Five method for software engineering Models the human factor as a risk factor in the software engineering process Summarizes emerging trends and future directions In addition to applying well-known human factors methods to software engineering, the book presents three models for analyzing psychological characteristics. It supplies profound analysis of human resources within the various software processes, including development, maintenance, and application under consideration of the Capability Maturity Model Integration (CMMI) process level five.

IntroductionMotivationStructure of the BookReferencesSoftware Risk Management and Human FactorsOverview of Risk Management DevelopmentIncompleteness of Risk Assessment MethodsRisk Management Summary and Further Research MotivationHuman Factors in Software EngineeringSummary of Human FactorsReferencesSoftware Engineering, Team, and ResponsibilitiesSoftware Engineering BackgroundSoftware TeamSummary of Software Engineering and Software RolesReferencesDiscovery of IT Human FactorsClassical Failure Mode and Effect AnalysisAdopted FMEA for Software PersonnelSummary of Software Human Factors FMEAReferencesDefinition and Evaluation of IT Human FactorsFive Personal FeaturesMatching Big Five Traits with IT Human FactorsEvaluation TestSummary of Definition and Evaluation of IT Human FactorsReferencesModel Development for IT Human Performance PredictionExperimental Design and AnalysisAlgorithm for Conducting Experimental DesignDevelopment of the IT Human Performance Prediction ModelDeveloped Model for IT Human Performance PredictionSummary of Predictive Model DevelopmentReferencesExperimental Validation of Predictive Model for IT Human PerformanceActual Model ApplicationSoftware Human Factors Test Web ApplicationSummary of Experimental Model ValidationReferencesConclusions and Future Directions

Konstantina Richter earned her master’s degree at the University of Magdeburg after receiving her bachelor’s degree at the Technical University of Varna, Bulgaria. Her master’s thesis investigated the testing of aspect-oriented programs and helped to earn her the award for best student of the year in 2007. From 2008 to 2012 she was a PhD student in the software engineering research group at the University of Magdeburg. She has participated in several international conferences on software process, software testing, software measurement, and software quality in Rome, Nara, and Las Vegas, among others. Her PhD thesis on human resources performance is the basis of this book and involved validation in worldwide IT companies including Siemens, Bosch, German Telekom, VW, Alcatel, IBM, and so on. Currently she works in the IT department at the financial government center of Sachsen-Anhalt in Magdeburg.Reiner R. Dumke is a retired professor from the Otto-von-Guericke-University of Magdeburg with software engineering as his research field. He is one of the founders of the Software Measurement Laboratory (SML@b) of the computer science department at the University of Magdeburg and coeditor of the Software Measurement News Journal. He is the leader of the German Interest Group on software metrics and works as a member of the COSMIC, DASMA, MAIN, IEEE, and ACM communities. He received a diploma degree (MS) in mathematics in 1970 followed in 1980 by a PhD dissertation in computer science on efficiency of database projects. He is the author and editor of more than 30 books about programming techniques, software metrics, metrics tools, software engineering foundations, component-based software development, and web engineering.