Information and Communication Technologies in Tourism 2023 Proceedings of the ENTER 2023 eTourism Conference, January 18-20, 2023

This open access book provides an extensive overview of the usage of information and communication technologies in the tourism and hospitality industry. It presents the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 30th Annual International eTourism Conference, which assembles the latest research presented at the ENTER2023 conference. The enclosed papers cover various topics within the field, including augmented and virtual reality, website development, social media use, e-learning, big data, analytics and recommendation systems.

The Initial Impact of Technology Enabled Relationship Creation in Rural Lebanon.- Meaning of fun in hotel gamified applications.- Riding against the algorithm: Algorithmic management in on-demand food delivery.- “Domestic or International?” The Impact of Cognitive Absorption of Short-Form Videos on Tourists’ Post-COVID Travel Intention: An exploratory study on Douyin.- A Re-rank Algorithm for Online Hotel Search.- Exploring Customer Experience with Service Robots in Hospitality and Tourism: Activity Theory Perspective.- How do affect the infusion of smart technology and mindfulness of tourism SMEs on competitiveness.- User Experience and Spatial Presence in a Walk-in Augmented Reality 3D Model for Tourists.

Berta Ferrer-Rosell is Associate Professor (Serra Hunter Fellow) at University of Lleida (Catalonia, Spain). She is Coordinator of the Joint Degree in Business Administration and Tourism and Director of Research Excellence and Education at the International Federation for IT and Travel & Tourism (IFITT). Her research interests focus on the analysis of tourism sector (destinations, companies and tourists) through ICT and Compositional Analysis. She is co-editor in chief of Journal of Tourism Analysis – Revista de Análisis Turístico and serves on the editorial boards of the Journal of Information Technology & Tourism (JITT), the European Journal of Tourism Research (EJTR) and Consumer Behavior in Tourism and Hospitality (CBTH).

 

David Massimo is Assistant Professor (RTD) of Computer Science at the Free University of Bozen-Bolzano (Italy). His research interests lie in designing, developing, and evaluating Recommender and Decision-Support Systems, with particular attention to tourism applications. The outcomes of Massimo's research are published in recognized journals and conference proceedings. The recommendation technology he developed has been industrialized. The International Federation for IT and Travel & Tourism (IFITT) awarded Prof. Massimo with two best paper awards for his research contribution to eTourism.

 

Katerina Berezina is an Associate Professor in the Department of Nutrition and Hospitality Management at the University of Mississippi (University, MS, USA). Her research interests are in the areas of information technology in hospitality and tourism, electronic distribution, and revenue management. She serves as the Managing Editor of the Journal of Hospitality and Tourism Technology.