Information and Communication Technologies in Tourism 1999 Proceedings of the International Conference in Innsbruck, Austria, 1999

During the last couple of years we learned that infonnation and communication technologies have to be seen as key factors for the success in various industries. Especially in tourism it became evident, that missing the developments in this sector could not only be fatal for the unfolding of the businesses, but also unrenouncable in order to withstand in competition. The objective of ENTER is to show the chance that infonnation technology offers for all participants in the touristic competition to act successfully in permanently changing infonnation environments. It reflects the important role of infonnation technologies in this field. Within the last six years ENTER united various experts - practitioners as well as researchers - to exchange their experiences, ideas and visions in the sector of tourism and infonnation technology. The conferences scope is to provide an international platfonn to discuss the topical situation and future trends, and the possibilities to shape the own strategies. The various points of view of all the participants in workshops, reports and discussions always lead to most interesting perceptions.

1 Knowledge Management in Tourism.- Using Data Mining in Analysing Local Tourism Patterns.- Towards Interactive Tourism: Capitalising on Virtual and Physical Value Chains.- Tourism as an Information Business: The Strategic Consequences of E-Commerce in Tourism for Business Travel.- Database Marketing as a Source of Competitive Advantage for the Hotel Industry.- 2 Changing Consumer Behaviour through IT.- Printing on Demand as a New Channel for Tourist Information.- Internet as a Marketspace: The Perception of the Consumers.- The Tourist as Value Creator on the Internet.- The Impact of the Internet on Consideration Sets: The Case of International Tourism Destinations.- The Impact of the Internet on the Information Search Process and Tourism Decision Making.- The Analysis of Demographic Profiles and Prospects of Internet Users in National Tourism Organisations: Case Study (Korean National Tourism Organisation).- 3 Using IT to Support Consumer Choice and Skills.- Holiday Packages on the Web.- The Use of the Internet as a New Marketing Tool to Promote New Tourist Destinations in Asia: Case Study (Korean National Tourism Organisation).- Matching Traveller Preferences to Destination and Product Characteristics: It’s All a Matter of Semantics.- Information Technology and Tourism Education in Australia: An Industry View of Skills and Qualities Required in Graduates.- 4 Engineering Tourism Applications.- A General Data Model for Tourism Information Systems.- Modelling of an Electronic Tourism Market.- An Architecture for a Distributed Travel Reservations System.- Measuring Tourism Consumer Behaviour Using ESCAPE: A Multimedia Interview Engine for Stated Choice and Preference Experiments.- A Speech-to-Speech Translation Based Interface for Tourism.- Hotel Reservation Systems onthe Internet: Custom Design vs. Standard Software..- 5 The Empowerment of SMEs through IT.- The Cost and Benefits of Information Technology and the Internet for Small and Medium-Sized Tourism Enterprises.- Distributing B&Bs Accommodation in York, UK: Advantages and Developments Emerging through the Internet.- Comparing Operating Ratios for Small and Medium Hotel and Restaurant Businesses: A Decision Support System Using Internet Technology.- A Comparative Study of ICT, Tourism and Hospitality SMEs in Europe.- Distribution of Danish Holiday Cottages via the Internet/WWW.- Electronic Invoicing for a Hotel Management Computer Network System.- From Intra-Regional Competition Towards Intra-Regional Cooperation in Tourism: The Concept of Tele-Cooperation and Virtual Enterprises in the Regional Tourism Business.- 6 Using IT for Hospitality Management.- Factors Affecting the Contribution of Information Technology in the Hospitality Industry.- The Productivity Paradox and the Hospitality Industry.- The Future Is Feminine: Gender Issues and Information Systems in Hospitality and Tourism.- 7 Using IT to Redesign Travel Distribution.- Combinatorial Optimisation Based Decision Support System for Trip Planning.- User Interfaces in Information and Reservation Systems: Classification and Development Issues.- The Airtours Cruise Intranet: Streamlining the Distribution of Information, Knowledge and Money.- 8 Destination Marketing Systems and IT Developments.- Emerging Technologies and their Role in Developing a Marketing Information System for Tourism and Hospitality Products.- The New Extranet in the Norwegian Tourism Industry.- The use of internet and intranet in American convention and visitors bureaus: Local Urban Tourism SMTE’s and ICT.- Networking for Growth and DigitalBusiness.- Publishing Tourism Statistics and Market Intelligence on the Internet.- Destination Marketing System Strategies: Refining and Extending an Assessment Frame-Work.