Information and Communication Technologies in Tourism 1999 Proceedings of the International Conference in Innsbruck, Austria, 1999

During the last couple of years we learned that infonnation and communication technologies have to be seen as key factors for the success in various industries. Especially in tourism it became evident, that missing the developments in this sector could not only be fatal for the unfolding of the businesses, but also unrenouncable in order to withstand in competition. The objective of ENTER is to show the chance that infonnation technology offers for all participants in the touristic competition to act successfully in permanently changing infonnation environments. It reflects the important role of infonnation technologies in this field. Within the last six years ENTER united various experts - practitioners as well as researchers - to exchange their experiences, ideas and visions in the sector of tourism and infonnation technology. The conferences scope is to provide an international platfonn to discuss the topical situation and future trends, and the possibilities to shape the own strategies. The various points of view of all the participants in workshops, reports and discussions always lead to most interesting perceptions.

Knowledge Management in Tourism Tichler, G., Werthner, H., Grossman, W.: Using Data Mining in Analysing Local Tourism Patterns Go, F., Govers, R., Heuvel, M.: Towards Interactive Tourism: Capitalising on Virtual and Physical Value Chains Schertler, W., Berger-Koch, C.: Tourism as an Information Business: The Strategic Consequences of E-Commerce in Tourism for Business Travel Robledo, M. A.: Database Marketing as a Source of Competitive Advantage for the Hotel Industry Changing Consumer Behaviour through IT Van der Pijl, J., Bartelink, H.: Printing on Demand as a New Channel for Tourist Information Björk, P., Guss, T.: Internet as a Marketspace: The Perception of the Consumers Dellaert, B. G. C.: The Tourist as Value Creator on the Internet Curry, P., Alpert, F.: The Impact of the Internet on Consideration Sets: The Case of International Tourism Destinations Beirne, E., Curry, P.: The Impact of the Internet on the Information Search Process and Tourism Decision Making Jung, H.-S.: The Analysis of Demographic Profiles and Prospects of Internet Users in National Tourism Organisations: Case Study (Korean National Tourism Organisation) Using IT to Support Consumer Choice and Skills Pröll, B., Retschitzegger, W. , Wagner, R. R.: Holiday Packages on the Web Jung, H.-S., Twigeri, A.: The Use of the Internet as a New Marketing Tool to Promote New Tourist Destinations in Asia: Case Study (Korean National Tourism Organisation)