Healthcare Systems Ergonomics and Patient Safety 2011 Proceedings on the International Conference on Healthcare Systems Ergonomics and Patient Safety (HEPS 2011), Oviedo, Spain, June 22-24, 2011

The vision of HEPS is represented by the bridge connecting the past and future of healthcare services, as well as ergonomists and clinicians, patients and providers. Previous HEPS conferences (Florence 2005 and Strasbourg 2008) successfully contributed to highlight and develop the contribution of ergonomics to patient safety, thanks to the participation of researchers, practitioners and patient advocates. The third HEPS conference held in Oviedo, Spain from 22-24 June, 2011 was jointly organized by IEA, AEE and SIE and focused on the challenges healthcare ergonomics faces in designing healthcare services as the co-product of the interaction between clinicians and patients. HEPS 2011 deals in particular with specific tracks dedicated to patient centred design of biomedical devices, intelligent information systems and clinical pathways for the acute and chronic conditions. Oviedo has shown to be an enchanting venue to host HEPS. Its convivial atmosphere has favoured the interactions between ergonomists, clinicians and patients. The scientific contributions and the patient stories successfully intertwined in the plenary and interactive sessions, to finally evolve in a consensus document on healthcare ergonomics and patient safety.

ForewordOrganizationMain LecturesPatient handling interventionsPeople—designing competences for patient safetyCognitive processes and clinical decision makingNaturalistic decision making and sensemaking process in the clinical teamsHuman error in clinical pathwaysHealthcare ergonomics litigationsCommunicating the healthcare experienceDesigning the healthcare experienceInside stories: The patient’s experienceDesigning patients’ participationDesigning competences for patient safetyElder people and safetySystem reliability and patient safetyResilience engineering for patient safetySimulation for trainingHealthcare quality and ergonomicsCare in hospital, ambulatory settings, long-term care and at homeOrganizational culture/climate and patient safetyError analysis methodsOrganizational design of healthcare systemsClinical risk management and medical performancesHomecare and safetyEvidence based designWayfinding and layoutHealthcare architecture and organizationSafety by designInformation technology and learning reporting systemsDesign for usability for surgical and medical devicesHealthcare information technology, such as electronic health record, computerized provider order entry, bar coding medication administrationHuman-computer interaction and usabilityMaintenance of biomedical devices and patient safetyNew services and tools for patient safetyMedication errorsInfection controlRisks in OR, ICU and ERErrors in radiology and laboratoryPatient fallsMethods for benchmarking of the best practicesOccupational stressPatient handling ergonomics and muscleskeletal disordersOccupational injuries and accidentsEpidemiological approachesMiscellaneous