Contents: Introduction: policy context and research design. Mapping Productivities and Service Outputs: Modeling the impact of service inputs on outputs: framework and indicators; Estimating production functions; Productivities for DAYS indicator variable (user’s length of stay in the community); Productivities for USATISF indicator variable (overall satisfaction with services); Productivities for IMPADL, IMPIADL and NSF indicator variables (perceived improvement in functioning in service-related areas and reported unmet needs); Productivities for IMPEMP, UEMPOW, CEMPOW indicator variables (empowerment, choice and control); Productivities for PGC, GDL, DLD indicator variables (general psychological well-being); Productivities for IMPREL and SATSOC indicator variables (reduction in social exclusion and improvement in relationships); Productivities for WKSAT indicator variable (worker perception of impact); Joint supply in the production system; Service productivities: the main patterns. Equity and Efficiency: Actual and Optimal: Equity and efficiency analysis: assumptions and methods; Efficiencies for DAYS indicator variable (users’ length of stay in the community) Efficiencies for USATISF indicator variable (degree of satisfaction of user with the overall level of service received); Efficiencies for IMPADL indicator variables (degree of improvement in personal care functions of daily living ascribed by user to social services); Efficiencies for IMPIADL indicator variable (degree of improvement in household care and other instrumental care functions of daily living ascribed by user to social services); Efficiencies for IMPEMP indicator variable (user felt control over own life score); Efficiencies for DLD indicator variable (user dissatisfaction with life development score); Efficiencies for KOSBERG indicator variable (felt burden of caregiving); Efficiencies for WKSAT indicator variable (worker perception of impact); The world viewed in the looking glass: the sy