Emotional Intelligence for Leadership Effectiveness Management Opportunities and Challenges during Times of Crisis

This new volume provides a broad yet in-depth examination of the workplace challenges faced due to COVID-19 through the lens of emotional intelligence and the roles of leadership. Offering multiple perspectives—theoretical, philosophical, qualitative, and quantitative, this volume brings together many voices from leadership experts on how to effectively apply emotional intelligence principles and strategies to navigate the mental and psychological challenges facing the workforce as well as those in management roles. The book covers: How to use emotional intelligence as a tool to manage conflict, emotions, and behavior during crisis How to adapt—and even thrive—in the "new normal" How to gauge and enhance emotional resilience of leadership and the workforce How to practice ethical leadership in crisis management How to use mediative fuzzy logic to deal with inconsistent information, providing a solution when contradiction exists How to encourage self-care approaches during the pandemic COVID-19 How to build a supportive organizational culture that helps to promote encouragement, strong team connections, continuous education, and investments in staff development The thoughtful and creative studies and solutions presented here will be of immense value to those in leadership roles in all kinds of workplaces. It will be valuable for human resource and organizational behavior management professionals, government policymakers, educators, and many others.

1. Factors Affecting Psychological Needs of Medical Workforce during the COVID-19 Situation Hardeep Singh, Ruchi Tyagi, Sumeet Gupta, and Anurag Sharma 2. Impact of COVID-19 on Employees’ Emotional Health and the Role of Leadership Mansi Babbar and Ishita Khanna 3. The Impact of Emotional Intelligence and Leadership in Pandemic Times Mariana Rezende Alves De Oliveira, Mubashir Majid Baba, and Joseì Aparecido Da Silva 4. Emotional Intelligence and Its Management in the Conflicting Factors in the Pandemic by Using a Mediative Fuzzy Logic System Nitesh Dhiman, Meetika Sharma, and M. K. Sharma 5. Unlocking the Mask: A Look at the Role of Leadership and Innovation Amid the COVID-19 Pandemic Crisis Sabzar Ahmad Peerzadah, Sabiya Mufti, and Shayista Majeed 6. Emotional Intelligence as a Tool to Manage Conflict, Emotions, and Behavior of Human Beings during the Pandemic COVID-19 Shruti Traymbak, Meghna Sharma, Shubham Aggarwal, and Krity Gulati 7. Thriving in the "New Normal": An Era of COVID-19 Mohd. Zia Ul Haq Rafaqi and Zainab Musheer 8. Depression, Anxiety, and Stress of Coronavirus-Infected People of Kashmir in Relation to Psychological Hardiness Shabir Ahmad Malik 9. Self-Management during the COVID-19 Crises Rehana Amin and Mohammad Maqbool Dar 10. Theoretical Framework on Need of Emotional Balance and Work-Life Balance for Employees in the Epidemic Situation: A Reference to COVID-19 Neelni Giri Goswami 11. Managing Emotions in the Pharmaceutical Sector: How to Minimize Negative Emotions Soumendra Darbar, Srimoyee Saha, and Sangita Agarwal 12. Emotions, Perceptions, and the Organizational Dynamism Required in Tourism during a Crisis Zepphora Lyngdoh 13. Are Organizations Ready to Manage Stress During and After the COVID-19 Pandemic? Rajni Singh 14. How Is It Going? Apprehension of Organization Culture through Emotional Stability Garima Saini and Shabnam 15. Emerging Ethical Leadership in Crisis Management Pavitra Dhamija

Mubashir Majid Baba, PhD, is a faculty member in the Department of Management Studies, North Campus, at the University of Kashmir, Jammu and Kashmir, India. He previously was Assistant Professor at NIT Srinagar, and Assistant Professor at Cluster University of Srinagar, India. He has published books and papers in national and international journals and has presented papers at professional conferences. Dr. Baba is also a newspaper columnist focusing on education. Chitra Krishnan, PhD, is an Associate Professor of Human Resource Management & Behavioural Science at the Symbiosis Centre for Management Studies, Noida, India. With over 16 years of national and international experience, she possesses excellence in teaching and research. Before her academic career, she has worked in industry. She has a number of publications in journals at national and international levels and has also participated in many national and international conferences. Fatma Nasser Al-Harthy, PhD, is working at the University of Technology and Applied Science (UTAS), IBRA, Oman, as Assistant Dean for Students’ Affairs. She has supervised research at The Research Council, Oman, and is a member of several research programs in Oman, such as the Directorate General of Health in Sharqia Region Committee and the HR Research Agenda of technical education, Oman. Dr. Al-Harthy has published papers in international journals and professional conferences.