Disability and dependency - a creation of industrial societies, Mike Oliver; human service policies - the rhetoric versus the reality, Wolf Wolfensberger; Michael Lipsky and street level bureaucracy - a neglected perspective, Bob Hudson; disabled people, normality and social work, Paul Abberley; "I'm not handicapped - I'm different" - "normalization", hospital care and mental handicap, Mano Candappa and Robert Burgess; the 6/75 family assessment and evaluation program, Marion Blythman and Frieda Spivack; rehabilitation development in South West Asia - conflicts and potentials, M.Miles; "inside we are all equal" - a European social policy survey of people who are deaf, Lesley Jones and Gloria Pullen.