Design for Inclusivity A Practical Guide to Accessible, Innovative and User-Centred Design

Inclusive design not only ensures that products, services, interfaces and environments are easier to use for those with special needs or limitations, but in doing so also makes them better for everyone. Design for Inclusivity, written by a team that has pioneered inclusive design practice internationally, reviews the recent social trends and pressures that have pushed this subject to the fore, and assesses design responses to date in an international context. The authors make the business case for inclusive design and explain the formalisation of the approach in standards and legislation. The text includes case studies which describe transport, product development, IT and service projects, as well as industry-university collaborative projects, and highlights lessons that have been learned. This is very much a practical book. It offers tools, techniques, guidelines and signposts for the reader to key resources, as well as including advice on research methods, and working with users and industry partners.

Contents: Introduction; Why inclusive design?, Roger Coleman, Julia Cassim, John Clarkson and Hua Dong; A growing movement, Jeremy Myerson; The business case, Roger Coleman, Alan Topalian, Hua Dong and John Clarkson; Market advantage - Practitioners' viewpoints, Hua Dong, Graham Pullin, Ingelese Nielson, Maria Benktzon, Olle Bobjer and Barry Tanner; Designer education - Case studies from graduate partnerships with industry, Julia Cassim and Hua Dong; Empowering designers and users - Case studies from the DBA Inclusive Design Challenge, Julia Cassim and Hua Dong; Involving older people in design, Alan Newell and Andrew Monk; Designer-orientated user research methods, Hua Dong, Collette Nicolle, Robert Brown and Julia Cassim; Practicalities of working with users, David Yelding and Julia Cassim; Countering design exclusion - Theory and practice, John Clarkson; Product evaluation - Practical approaches, John Clarkson, Carlos Cardoso and Ian Hosking; Using simulation in product evaluation, Carlos Cardoso and John Clarkson; Where do we find out?, Cherie Lebbon and Susan Hewer; Towards inclusion - Future challenges, Julia Cassim, Roger Coleman, John Clarkson and Hua Dong; Index.

Roger Coleman is Research Professor in Inclusive Design and Patient Safety, Helen Hamlyn Research Centre, Royal College of Art, London. John Clarkson is Professor of Engineering Design and Director, Engineering Design Centre, University of Cambridge. Hua Dong is Lecturer in Design, Brunel University. Julia Cassim is Senior Research Fellow, Helen Hamlyn Centre, Royal College of Art, London.