Crisis Management, Destination Recovery and Sustainability Tourism at a Crossroads

The COVID-19 pandemic brought travel to a halt and the global tourism industry has been one of the sectors hit hardest during the pandemic. This book looks at how the tourism industry can enhance its resilience and prepare for future crises more effectively. The book provides insights into the economic, social, geopolitical and environmental implications of the COVID-19 pandemic on the tourism and hospitality industries and the responses in diverse international contexts. It highlights key concepts and includes cases with real-life applications. The book also discusses future research directions in a post-pandemic scenario. This book will be an invaluable resource for practitioners in the areas of tourism and crisis management and for readers to compare and contrast tourism destination recovery and crisis management practices through different research methodologies and settings.

Introduction: Tourism at a CrossroadsJames Kennell et al.Section 1 – Key Concepts1. Tourism at a Crossroads - Ignoring, Adopting, or Embracing Alternative Pathways for More Sustainable Post-Pandemic Tourism Development Miroslav D. Vujicic, Uglješa Stankov and Ðordije A. Vasiljevic2. Crisis Management: managing tourism in the face of adversityPeter Vlachos3. Destination Recovery: Recovery of the post-pandemic tourism destination economyCharles Bladen and Carol Callinan4. Sustainability and Destination Recovery: alternatives to overcome the crossroads of the pandemic crisisFrancisco Antônio dos Anjos, Sara Joana Gadotti dos Anjos and Vitor Roslindo KuhnSection 2 – Case Studies5. Inducing Domestic Tourism through Stokvels in South Africa: Post- COVID-19 Tourism Recovery in the Global SouthUnathi Sonwabile Henama et al.6. Innovative Marketing Strategies During Tourism Recovery in the post-COVID-19 Period in NigeriaShuaibu Chiroma Hassan7. The COVID-19 Pandemic and Risk Analysis in Tourism Destinations: Insights from Queen of Hills ‘Mussoorie’Neha Mishra and Anindya J Mishra8. Searching for a Break from the Drudgery of Daily Din: analyzing Millennials’ Quest for Spirituality and Well-being during the Covid-19 PandemicManpreet Arora and Roshan Lal Sharma9. Turkey’s Tourism Recovery Process during COVID-19: Policy, Planning and ManagementKübra Cihangir-Çamur, Emine Cihangir and Mehmet Seremet10. Restore, reorient, and reinvigorate: A localisation and sensemaking approach to crisis recoveryIsabella Qing Ye and Mireia Guix11. Building trust among tourists in the post-COVID-19 period: the role of external quality certificationsThais González-Torres, José-Luis Rodríguez-Sánchez and Eva Pelechano-Barahona12. Judging the Resilience of Online Learning for Hospitality Courses During COVID-19Rekha Maitra and Shantanu Jain13. The Use of Food Delivery Applications in the Restaurant Industry During the COVID-19 – Crisis: Consumers’ PerspectivesGonçalo Barbosa et al.14. The COVID-19 Pandemic and (Re)considerations of Occupational Stress in New York City’s Hospitality IndustryLauren A Siegel15. Community-based Tourism as a post-COVID-19 development strategy in agricultural communitiesRolando Torres Aguilera et al.16. Recovery of hotel occupancy using risk management of supply chains in the COVID-19 Pandemic Context at the US-Mexico borderJesús Amparo López-Vizcarra, Jorge Carlos Morgan-Medina and Adriana Guillermina Ríos-Vázquez17. Virtual tourism and digital communication in the context of the post-pandemic scenarioBruno Barbosa Sousa et al.18. COVID-19 and Changing Realities in the Food & Beverage Sector: Exhibiting the Indian Chefs’ PerspectiveAnubha Mahender Singh et al.

James Kennell is Reader in the School of Hospitality and Tourism Management at the University of Surrey in the United Kingdom. Priyakrushna Mohanty is an Assistant Professorin the Department of Business Administration (Tourism), Christ University, Bengaluru, India. Anukrati Sharma is the Head and Associate Professorof the Department of Commerce and Management, University of Kota, Kota, Rajasthan, India. Azizul Hassan is a member of the Tourism Consultants Network of the UK Tourism Society.