Computer Systems Experiences of Users with and Without Disabilities An Evaluation Guide for Professionals

This book provides to manufacturers, designers and evaluation professionals the necessary tools for balancing design and the assessment phases during the product lifecycle. It proposes an integrated model of interaction evaluation for a holistic analysis of the user experience by both discussing in details the interaction testing methods, and promoting the involvement of disabled users in human computer interaction evaluation.

Brief History of Human–Computer Interaction Historical Progress of Evaluation Models in Human–Computer Interaction Science Political Movement and the Standards: Accessibility as the First Pillar Usability and Design Philosophy: The Second and the Third Pillars From a Fragmented Set of Usability Evaluation Methods to the Need for a Unified Evaluation Approach Merging Design and Evaluation of Interaction: An Integrated Model of Interaction Evaluation Focus Sections Box 1.1 A Brief Introduction to the Visualization of Networked Data Sets - Giuseppe Liotta Box 1.2 From WCAG 1.0 to WCAG 2.0 - Massimo Capponi Box 1.3 GOMS Evaluation Technique - Simone Borsci, Maria Laura De Filippis Box 1.4 ACCESS and AVANTI Project: International Initiatives toward the User Interface for All - Maria Laura De Filippis, Simone Borsci Defining Usability, Accessibility, and User Experience Introduction: Accessibility, Usability, and User Experience in the Human–Computer Interaction Concept of Accessibility Usability: From the Small to the Big Perspective Relationships and Differences between Accessibility and Usability User Experience Conclusion Why We Should Be Talking about Psychotechnologies for Socialization, Not Just Websites Introduction: The Psychotechnological Evolution What Is Psychotechnology? From Artifacts to Psychotechnologies Psychotechnologies for Socialization Web 2.0: From a Network System to an Ecosystem Conclusion Focus Sections Box 3.1 The Biopsychosocial Model and Reciprocal Triadic Causation - Stefano Federici and Fabio Meloni Box 3.2 Positive Technology - Giuseppe Riva Box 3.3 Mind, Body, and Sex in Cyberspace - Stefano Federici Box 3.4 Facebook Contribution to the 2011 Tunisian Revolution: What Can Cyberpsychology Teach Us about the Arab Spring Uprisings? - Yousri Marzouki Equalizing the Relationship between Design and Evaluation Active Role of Today’s End-User in the Pervasive Interaction with Psychotechnologies Equalizing the Design and the Evaluation Processes Intrasystemic Solution from a Psychotechnological Perspective Conclusion Focus Sections Box 4.1 Smart Future Initiative: The Disappearing Computer and Ubiquitous Computing - Simone Borsci Why We Need an Integrated Model of Interaction Evaluation Evaluator’s Perspective in the Product Life Cycle Objectivity and Subjectivity in Interaction: When the System Overrides the User Problems and Errors in the Evaluation Discrimination and Matching of Problems and Errors: The Integrated Methodology of Interaction Evaluation How to Use the Integrated Methodology: The Decision Process Carried Out by the Evaluator Conclusion Why Understanding Disabled Users’ Experience Matters Disabled Users’ Experience Modeling Users’ Interaction Behavior: The Simulation Process Decision Process for User Testing: Sample Selection and Representativeness of Data Simulation and Selection of Disabled Users for Composing Mixed Samples Testing Disabled Users Conclusion Focus Sections Box 6.1 How Many People with a Disability Are There in the World? - Stefano Federici and Fabio Meloni How You Can Set Up and Perform an Interaction Evaluation: Rules and Methods What Is the Evaluation Process? UX and Usability: The Importance of the Users Long and Short-Term Use of a Product Brief Overview of the Techniques for Assessing UX and Usability Effectiveness and Efficiency of the Evaluation Process and the Management of the Gathered Data Grounded Procedure for the Management of Data and to Determine the Number of Problems Discovered by a Sample Conclusion Evaluation Techniques, Applications, and Tools Introduction Inspection and Simulation Methods of the Expected Interaction Qualitative and Subjective Measurements for Interaction Analysis Usability Testing and Analysis of Real Interaction Conclusion References Index

Simone Borsci holds a PhD in cognitive psychology at the Sapienza University of Rome and currently works as a researcher at Brunel University of London. His researches are focused on different aspects of interaction: the user experience evaluation of interfaces and artifacts, the user preference analysis before and after use, the application of estimation models for determining an optimized sample size for an evaluation test, and the matching between assistive technologies/medical devices and users’ needs. He is also an author or a contributor of more than 30 publications. Masaaki Kurosu is a professor at the Open University of Japan. He is also the president of Human-Centered Design Network in Japan. Based on his experience as a usability professional in industry and academia, he proposed the concept of user engineering and the idea of artifact development analysis as well as the new concept of experience engineering. Professor Masaaki received his MA in psychology from Waseda University. He served as a conference chair in many international conferences and is an author or a contributor of more than 40 books. Stefano Federici, PhD, currently serves as a professor of general psychology and psychology of disability at the University of Perugia, Italy. He is a member of the editorial board of Disability and Rehabilitation: AssistiveTechnology and Cognitive Processing as well as of the Scientific Committee of the International Conference on Space Cognition. He has authored more than 150 international and national publications on cognitive psychology, psychotechnology, disability,sexuality and disability, and usability. He currently leads the CognitiveLab research team at the University of Perugia. Maria Laura Mele is a psychologist. She received her PhD in cognitive, physiological, and personality psychology from the Interuniversity Center for Research on Cognitive Processing in Natural and Artificial Systems (ECoNA) of the Sapienza University of Rome. Her main research topics are focused on usability and user experience of visual and sonified human–computer interfaces, with a focus on both implicit and explicit cognitive components involved in human interaction processes. She is currently a member of the CognitiveLab research team at the University of Perugia.