Borderless Leadership Global Skills for Personal and Business Success

"Borderless Leadership is a must read for anyone involved in international business. It enables beginners to avoid common pitfalls, and seasoned executives will recognize many of their own mistakes and benefit from the frameworks Dr. Kraljevic provides." — Professor Sibrandes Poppema, President, University of Groningen, Netherlands "I just cannot stop recommending this book to ever so many people—my academic colleagues, industry colleagues, friends in the government, former students, students, young CEOs of start-ups that I mentor, and my media friends. The book is very special, deep with several gems of ideas, told in absorbing narrative; neither a text book nor a cook book but a candid, sincere, and extremely effective set of real world lessons for so many global citizens. Dr. Kraljevic uses personal examples from across continents, in diverse industry settings. All I can say is this: Go, grab the book on a Thursday night, and you will have a wonderful weekend reading this amazing book." — Professor S. Sadagopan, Director, International Institute of Information Technology of Bangalore, India "Everything I know about international markets, I owe it to Zlática." — Sue Payne, Former ExxonMobil Area Manager U.S. & Mexico "As the global village rapidly expands, understanding borderless leadership becomes a prerequisite for international success in this 21st century. Kraljevic brings her vast and unique worldly experiences to open your mind with practical treasures, thoughtful how-to models, and conceptual insights. Find out about the human fractal on your journey to becoming a borderless leader." — Lane Sloan, Former President, Shell Chemical Company, USA Studies consistently show that international partnerships between organizations fail to generate expected results at a significant cost. The leading cause behind this failure is lack of trust among people at all levels within organizations. Borderless Leadership explores the disparity that exists between the ways that the West and other cultures conduct business. The book’s premise is that if one cannot control the events or circumstances, one must learn how to control reactions to new environments. Using real-life examples, the book illustrates how to build trust and rapport with business partners across borders and establish relationships that help businesses grow. The book is about achieving success with and through total strangers as you progress from awareness to understanding and from understanding to acquiring, internalizing, and applying new knowledge so you bring your approach to life up to date. Only then can you transform obstacles into unsuspected opportunities that will have a positive impact on your personal and business success.

I. AWARENESS1. Lost but Not AloneSophia Loren and the Company That Missed the PointThe High Cost of NaïvetéLike Ships that Pass in the NightGrowing Pains2. The West Is Hyperventilating—Bring Out the Brown Bag!A World of TroubleThe Need for a New MarketMaking Sense of the New WorldTelling the Good from the BadFive Steps to Overcoming MisconceptionsWelcome to Your Global BackyardGeography Died on January 1, 2000A Rude Awakening—The Perils of Overcon?denceDark Clouds LoomII. UNDERSTANDING3. They Did What?Fresh Capital and Discretionary MoneyAmazing DemographicsInspiration, Innovation, and Consumerism4. Up, Down, and SidewaysThe Evolving Role of GovernmentSouth–South TradeTrust—Our Achilles Heel21st Century SmartsIs Emotional Intelligence Teachable?III. KNOWLEDGE5. In Search of the Human FractalClose but No CigarThe Elephant in the RoomFractals De?nedLearning from the TreesIt’s About How You Measure ItFractals in Human NaturePractical ApplicationsFrom the Passing of Time to the Essence of ThingsComing to Our Senses—Literally6. First Impressions—Skewed and BackwardsAppearances Are Deceptive, Character Is NotDon’t Let Larger Patterns Fool YouConventional Behaviors to Watch Out ForHybrid BehaviorIV. INTERNALIZATION7. Simplicity—A New Way of LifeThe Meaning of SimplicityAs Simple as ABCThe ABC of Business SmartsBorn to SucceedSuccess Rede?nedBalancing Personal Needs with Business DemandsThink AheadWhat Companies Expect of You8. Expect the Unexpected—A New Kind of LeadershipThose Nasty Missing LinksDo More with LessWhat Smart Companies DoTen Common Mistakes When Entering Emerging MarketsCase Studies in SimplicityTen Tenets for Business SuccessSmart StrategiesCommoditizing International BusinessA New Kind of Global LeadershipRisk Management—A MirageFree Fall—From Boardroom to Ground FloorTen Checklists for Planning and ExecutionV. PRACTICE9. Real-Life Anecdotes from a Business GlobetrotterA Whimsical Glimpse into Chinese NatureThe Monkey at My Car WindowA Woman’s Success in Male-Dominated SocietiesMindset Alert—Managing Kidnapping ThreatsGrandma and the Stock MarketSociopolitical Unrest—Awareness Keeps Panic in CheckThat Elusive Fourth DimensionWelcome to the Guerrilla PathWhen Face Saving Gets StickyOvercoming InhibitionsConnecting the Dots

Dr. Zlática Kraljevic is widely recognized as a leading expert in emerging markets as well as a successful business strategist, tactician, educator, and public speaker. Specializing in risk management related to global operations and strategic expansion, she has worked for over 25 years with senior leaders in Fortune 500 companies and high-ranking officials in foreign governments and academia while covering over 30 countries across six continents. As an international executive, public speaker, writer, and associate professor, Zlática has inspired thousands of individuals around the world. She has the distinction of being the first female dean at a private university in Saudi Arabia, and the first woman to earn a doctorate degree in chemical engineering from the University of Arizona. She is a fellow at the George Mason University School of Law. An active member of the international community, Zlática received the "2006 World Oil Best Outreach Program Award" for co-creating a volunteer organization of 27 energy companies, professional associations, and educators bringing energy education to K-12 students in the Greater Houston area. She serves on several boards of directors of nonprofit organizations, including the Library of Congress Asian Division Friends Society. She is a founding member of the Financial Risk Institute and a past director of the Global Energy Management Institute. For more information about Zlática Kraljevic, visit her web sites at www.andersfrontiergroup.com and www.zkraljevic.com. Write to Zlática at zkraljevic@gmail.com.