i. Acknowledgements
ii. Editors Profile
iii. List of Contributors
iv. List of Contents
v. List of Figures
Chapter 1 - Introduction
Babak Akhgar, David Waddington, and Andrew Staniforth
Part I: Human Factors and Recommendations for Best Practice
Chapter 2 - Human Factors in Crisis, Disaster and Emergency: Some Policy Im-plications and Lessons of Effective Communication
Kerry McSeveny and David Waddington
Chapter 3 - Crisis Management, Social Media and Smart Devices
Eric Stern
Chapter 4 - Case Studies in Crisis Communication: Some Pointers to Best Practice
Kerry McSeveny and David Waddington
Part II: Technological Design and Development of ATHENA
Chapter 5 – Best Practices in the Design of a Citizen-Focused Crisis Management Platform
Simon Andrews
Chapter 6 – Analyzing Crowd-Sourced Information and Social Media for Crisis Management
Simon Andrews, Tony Day, Konstantinos Domdouzis, Laurence Hirsch, Raluca Lefticaru, and Constantinos Orphanides
Chapter 7 – The Athena Mobile Application
Chi Bahk, Lucas Baptista, Carly Winokur, Robin Colodzin, and Konstantinos Domdouzis
Chapter 8 – Standardization to Deal with Multi-lingual Information in Social Me-dia During Large-scale Crisis Situations
Kellyn Rein, Ravi Coote, Lukas Sikorski, and Ulrich Schade
Chapter 9 – Cloud-based Intelligence Acquisition and Processing for Crisis Man-agement
Patrick de Oude, Gregor Pavlin, Thomas Quillinan, Julij Jeraj, and Abdelhaq Abouhafc
Part III: Salient Legal Considerations
Chapter 10 – The Relevant Legal Framework
Alison Lyle
Chapter 11 – Legal Considerations Relating to the Police Use of Social Media
Fraser Sampson and Alison Lyle
Part IV: Testing and Evaluating the ATHENA System
Chapter 12 – Preliminary ATHENA Case Studies: Test-bed Development and De-livery
Julij Jeraj, Andrej Fink, Alison Lyle, Tony Day, and Kevin Blair
Chapter 13 – The Final Athena Test Case: West Yorkshire Police Training and Development Centre, Wakefield (UK), September 2016
Alison Lyle, Tony Day, and Kerry McSeveny
Chapter 14- Concluding remarks
Babak Akhgar and David Waddington