500 Tips for Quality Enhancement in Universities and Colleges

This handbook seeks to provide practical, realistic suggestions about how quality can be measured, maintained and improved in institutions. It is addressed to a cross-section of staff who make up colleges and universities, not just those responsible for quality audit.

Chapter 1 Valuing Students; sub Chapter 1 Enhancing quality through student induction; sub Chapter 2 Student handbooks; sub Chapter 3 Making mature students feel welcome; sub Chapter 4 Providing for Part -time students; sub Chapter 5 Providing for overseas students; sub Chapter 6 Graduation; sub Chapter 7 Getting people to come back; Chapter 2 Valuing Staff; sub Chapter 8 Enhancing quality through staff induction; sub Chapter 9 Enhancing the quality of training; sub Chapter 10 Using appraisal to enhance quality; sub Chapter 11 Managing stress; sub Chapter 12 Maintaining morale; sub Chapter 13 Coping with turbulent times; Chapter 3 Enhancing Learning Through Teaching And Assessment; sub Chapter 14 Student learning support; sub Chapter 15 Learning environment quality; sub Chapter 16 Quality of learning outcomes; sub Chapter 17 Enhancing student projects; sub Chapter 18 Making student projects purposeful; sub Chapter 19 Enhancing laboratory work; sub Chapter 20 Learning in small groups; sub Chapter 21 Ringing the changes in groupwork; sub Chapter 22 Enhancing large-group teaching; sub Chapter 23 Enhancing the quality of assessment; sub Chapter 24 Diversifying assessment; Chapter 4 Quality Processes; sub Chapter 25 Reviewing systems; sub Chapter 26 Record-keeping; sub Chapter 27 Practising equal opportunities; sub Chapter 28 Enhancing the quality of committees; sub Chapter 29 Choosing external examiners; sub Chapter 30 The role of external examiners; Chapter 5 Feedback and Evaluation; sub Chapter 31 Designing structured feedback questionnaires; sub Chapter 32 Designing open feedback questionnaires; sub Chapter 33 Feedback from interviews with students; sub Chapter 34 Establishing a culture of student feedback; sub Chapter 35 Feedback from student representatives on course committees; Chapter 6 Preparing for Quality Assessment Visits; sub Chapter 36 Preparing for quality visits; sub Chapter 37 Writing a self-assessment document; sub Chapter 38 Quality on the day; sub Chapter 39 Quality of library and computing services; sub Chapter 40 Practising for observation; sub Chapter 41 Making use of feedback from observers; sub Chapter 42 Preparing new staff for observation; sub Chapter 43 Motivating experienced staff regarding teaching observation; sub Chapter 44 Working out which qualities to observe in lectures; sub Chapter 45 Working out what to observe in small-group teaching; Chapter 7 Caring for the Campus; sub Chapter 46 Helping people find their way about the campus; sub Chapter 47 Early mornings and late evenings; sub Chapter 48 Weekends; sub Chapter 49 Keeping things going during vacations; sub Chapter 50 Some suggestions about car parking; sub Chapter 51 Quality on the Internet;

Sally Brown, Phil Race, Brenda Smith