Transforming Racial and Cultural Lines in Health and Social Care Listening, Loving, and Lifting Spirits When You Can

This book proposes an innovative new model for transforming racial and cultural lines in health and social care through communication processes, and introduces listening partnerships as a cost-effective, sustainable intervention to improve communication skills. Transforming Racial and Cultural Lines in Health and Social Care walks the reader through the process of developing the essential skills for racially and culturally effective and compassionate communication. Divided into four parts, the book includes examples that highlight the significance of each skill and provides listening partnerships on each topic. In the final part of the book, Froehlich and Thornton-Marsh interview medical, health, and social care practitioners regarding their experiences in using racially and culturally effective communication to transform health and social care. Improved communication enhances the experience of health and social care for both patients and practitioners and ultimately supports better health outcomes. Transforming Racial and Cultural Lines in Health and Social Care is essential reading for health and social care students looking to improve their communication skills and provide better care.

Part 1 One Human Race with a Tapestry of Cultures: A Communication Process for Transforming Racial and Cultural Lines in Health and Social Care 1.The Art of Racially and Culturally Effective Communication in Health and Social Care 2.A Model for Transforming Racial and Cultural Lines: Listening, Loving, and Lifting Spirits Part 2 Refinement of Racially and Culturally Effective Communication in Health and Social Care 3.Presence and Attunement 4.Loving and Inviting Life Narratives 5.Aligning and Responding to Emotions 6.Lifting Spirits 7.Teamwork and Collaboration Part 3 Deepening and Restoring Connections Within and Across Racial and Cultural Lines 8.Understanding Oppression and Internalized Oppression Within and Across Racial and Cultural Identities 9.Oppression, Health and Wellbeing 10.Partnerships to Dismantle Oppression Part 4 Garnering Love, Hope, and Leadership for Human and Planetary Health 11.Hopes and Visions for Human and Planetary Health: Voices of Front-Line Workers as Leaders (Nurses, Occupational Therapists, Physical Therapists, Physicians, Physician Assistants and Social Workers) 12.Transforming Experiences in Health and Social Care to Improve Health and Wellbeing for All. Appendix A.The Transformative Power of Language Appendix B.Assessing Your Strengths and Areas for Improvement as a Racially and Culturally Effective Communicator Appendix C.Listening and Engaging to Transform: Listening Partnership Questions and Discussion/Journal Prompts Appendix D.Health and Wellbeing of People Under Threat.

Jan Froehlich is Associate Professor of Occupational Therapy at the University of New England (UNE), Maine, United States. June Thornton-Marsh is a Licensed Clinical Social Worker in private practice, Maine, United States.