Key Topics in Healthcare Management Understanding the Big Picture

Information is a key resource to primary health care and is increasingly required in individual practices. This book will demystify the subject, which is often presented in complex terms. It sets out in a simple and interesting way what information those working in primary care will need, the systems required to deliver them and how to set them up. Information and IT for Primary Care uses exercises, stories, key points, case studies, model answers and think boxes. Worldwide web links refers the reader to resources and shows how to get the most out of your computer. The book is user-friendly, jargon free and based on primary research evidence. It is essential reading for everyone working in primary care organisations including GPs, practice managers and nurses, and staff working in community trusts and the NHS.

Public policy reforms and the National Health Service strategic development agenda. Managing change: a framework for the management of change. Care pathways and the allied health professional. Communication and the health professional. Managing staff and human resources. Getting it right: the quality of care. User involvement in services for disabled people. Corporate governance and the health professional. Organisational behaviour: understanding people in healthcare organizations. Managing health and safety in the workplace. Managing work-related stress.