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bainey kenneth - integrated it performance management

Integrated IT Performance Management




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Dettagli

Genere:Libro
Lingua: Inglese
Pubblicazione: 01/2016
Edizione: 1° edizione





Note Editore

If you are in search of real-world practical scenarios of IT performance management practices, with a desire to obtain examples of strategic directives, accountabilities, outcomes, and performance measures for managing IT services, with an interest toward how performance management integrates with strategic and operational management, then Integrated IT Performance Management is the perfect book for you. Unlike theoretical books that focus on human resources performance management, this book presents a compilation of the author’s extensive IT management, performance management, project management, enterprise architecture, and applications development knowledge and skills, and industry experiences gained over more than 35 years as an IT professional in the private, public, and academic sectors in Canada and the United States. It provides an Integrated IT Performance Management Framework (IPMF-IT)™ that integrates strategic, IT operational, and performance management components based on a results-driven performance measurement and accountability framework. It also demonstrates the applicability of this framework within the context of the entire IT services delivery life cycle, using a model-centric approach. A unique and innovative aspect of this model is the alignment of outcome measures with output measures, which focuses on the effectiveness and efficiencies of output measures to the management, measurement, and delivery of IT services, using integrated IT performance measurement dashboards.




Sommario

Introduction to Integrated IT Performance ManagementIntroductionPerformance Problems: Management of IT ServicesThe Increasing Demand for Performance IntegrationRole of Executive ManagementA Real-World Problem Scenario: Measuring Major IT ProgramA Real-World Solution Scenario: Measuring Major IT ProgramReal-World Problem Scenario: Measuring IT Delivery ServicesReal-World Solution Scenarios: Measuring IT Delivery ServicesGaining Acceptance for Performance IntegrationSummaryEndnotes: Key Performance Management TermsQuestions to Think about: Performance PerspectivesChapter Testing QuestionsRecommended ReadingsIntegrated IT Performance Management FrameworkIntroductionPerformance Management Organizational StructurePerformance Organizational Structure: RationaleStrategic ManagementPerformance ManagementIT Operational ManagementPerformance Delivery Manager Key AccountabilitiesApplying Integrated Framework to Other DisciplinesAlternate Project-Based Organizational StructureSummaryEndnotes: Key Performance Management TermsQuestions to Think about: Management PerspectivesChapter Testing QuestionsRecommended ReadingsStrategic Management ModelStrategic ManagementIT Goal StatementIT Strategic FrameworkIT Strategic DirectivesIT Policy FrameworkIT Governance FrameworkIT Value-Based Performance MeasurementSummaryEndnotes: Key Performance Management TermsQuestions to Think about: Management PerspectivesChapter Testing QuestionsRecommended ReadingsPerformance Management ModelPerformance ManagementIT SDLC Performance ModelIT Performance Management Delivery ProcessesPerformance Measurement OfficeSummaryEndnotes: Key Performance Management TermsQuestions to Think about: Management PerspectivesChapter Testing QuestionsRecommended ReadingsInformation Technology Operational Management ModelInformation Technology Operational ManagementFinancial AccountabilityHuman Resource AccountabilityOperational Process AccountabilityProject Management AccountabilityApplications Management AccountabilityTechnology Operations AccountabilitySummaryEndnotes: Key Project Management TermsQuestions to Think about: Management PerspectivesChapter Testing QuestionsRecommended ReadingsIntegrated IT Service Delivery Life Cycle Performance ModelIntroductionIT Executive Leadership Services (ELS)Planning and Administration Services (PAS)Enterprise Architecture Services (EAS)Project Portfolio Management (PPM)Applications Management Services (AMS)Technology Management Services (TOS)SummaryEndnotes: Key Performance Management TermsQuestions to Think about: Management PerspectivesChapter Testing QuestionsRecommended ReadingsAligning IPMF-IT Framework with Industry Best PracticesIntroductionIPMF-IT Integration with Industry Best PracticesStrategic Management IntegrationPerformance Management IntegrationIT Operational Management IntegrationPerformance Measurement Office IntegrationSummaryEndnotes: Key Performance Management TermsQuestions to Think about: Management PerspectivesChapter Testing QuestionsRecommended ReadingsAppendices:Integrated IT Performance Measurement Dashboard—Executive Leadership Services (ELS)Integrated IT Performance Measurement Dashboard—Planning and Administration ServicesIntegrated IT Performance Measurement Dashboard—Enterprise Architecture ServicesIntegrated IT Performance Measurement Dashboard—Project Portfolio Management (PPM)Integrated IT Performance Measurement Dashboard—Applications Management ServicesIntegrated IT Performance Measurement Dashboard—Technology Operations Services




Autore

Kenneth R. Bainey, MBA, Bsc., PMP, P.Mgr., CIM, CCP, is a senior information technology (IT) professional, with 35 years of industry experience, performing leadership roles in performance management and implementation of numerous business application systems in private, public, and academic sectors in Canada and the United States. He has functioned as CIO, senior performance manager, enterprise architect, and IT management consultant at many organizations in both countries, where he implemented various components of this "results-driven performance measurement and accountability framework"—integrated IT performance management (IPMF-IT)™. He is an author, speaker, and lecturer, and currently owns an IT consulting and research company.




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Altre Informazioni

ISBN:

9781482242539

Condizione: Nuovo
Dimensioni: 10 x 7 in Ø 2.15 lb
Formato: Copertina rigida
Illustration Notes:168 b/w images
Pagine Arabe: 396
Pagine Romane: xxxii


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