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TQM in Action
pike r.j.; barnes r.j.
108,98 €
103,53 €
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TRAMA
The aim of this book is to help practising managers to develop and implement a strategy for the introduction of total quality management within their own organisations. TQM in Action, Second Edition provides a practical step-by-step guide to stages, key considerations and potential pitfalls of implementation. This book provides a template for implementation which will help managers to get started and keep the process going.SOMMARIO
Preface. Preface to the first edition. Acknowledgements. The need for TQM. A tailored approach to implementation. Implementing total quality management: a case study. Appendices. Glossary of terms. Index.ALTRE INFORMAZIONI
- Condizione: Nuovo
- ISBN: 9780412715303
- Dimensioni: 235 x 155 mm Ø 1190 gr
- Formato: Brossura
- Illustration Notes: 384 p.
- Pagine Arabe: 384