Developments in the Call Centre Industry

NOTE EDITORE

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis ofthis modern phenomenon.

SOMMARIO

1. Call Centre Characteristics 2. Call Centre Location and Job Revitalization 3. Call Centres Anywhere, Anytime, Anyplace

ALTRE INFORMAZIONI

• Condizione: Nuovo
• ISBN: 9780415511483
• Collana: Routledge Studies in Business Organizations and Networks
• Dimensioni: 9.25 x 6.25 in Ø 0.75 lb
• Formato: Brossura
• Illustration Notes: 4 b/w images, 26 tables and 4 line drawings
• Pagine Arabe: 208