Enhancing Enterprise Intelligence: Leveraging ERP, CRM, SCM, PLM, BPM, and BI

NOTE EDITORE

Enhancing Enterprise Intelligence: Leveraging ERP, CRM, SCM, PLM, BPM, and BI takes a fresh look at the benefits of enterprise systems (ES), focusing on the fact that ES collectively contribute to enhancing the intelligence quotient of an enterprise. The book provides an overview of the characteristic domains (i.e., business functions, processes, and activities) addressed by the various categories of ES, namely, ERP, CRM, SCM, PLM, BPM, and BI. The book begins with an overview of agile enterprises and dimensions of intelligent enterprises. The middle chapters detail CRM’s decisive concept of customer centricity, SCM's differentiating concept of customer responsiveness, and PLM's stupendous transformative potential for renewing the enterprise along with the establishment of a collaborative enterprise with BPM and enterprise BPM methodology. The latter chapters deal with the realization of an informed enterprise with BI coupled with the novel concept of decision patterns. The author highlights the fact that any end-user application’s effectiveness and performance can be enhanced by transforming it from a bare transaction to one clothed by a surrounding context formed from an aggregate of all relevant past decision patterns. The final chapter examines various aspects relating to a successful ES implementation project, and the appendix provides an overview of the SAP Business Suite to give you a practical context to the discussions presented in the book.

SOMMARIO

Intelligent EnterprisesAgile EnterprisesOperating StrategyEnterprise-Wide Continuous Improvement ProgramsTime-Based CompetitionEnhancing Enterprise IntelligenceSummaryEnterprise SystemsEvolution of ESExtended Enterprise SystemsES PackagesValuing the ES-Based EnterpriseBalance ScorecardSummaryIntegrated Enterprise with ERPConcept of Enterprise Resources PlanningEnterprise Resources PlanningCharacteristics of ERPAdvantages of ERPEnterprise Knowledge as the New CapitalERP as the New Enterprise ArchitectureEnterprise Business ProcessesEnterprise Application IntegrationService-Oriented ArchitectureSummaryCustomer-Centric Enterprise with CRMThe Concept of Customer Relationship ManagementCustomer CentricityCompelling Customer ExperiencesCustomer LoyaltyCustomer RelationshipsCustomer Life CycleCustomer Value ManagementSummaryCustomer-Responsive Enterprise with SCMConcept of Supply-Chain ManagementSupply-Chain Management FrameworkCustomer ResponsivenessSummaryRenewing Enterprise with PLMConcept of Product Lifecycle ManagementProduct Lifecycle ManagementComponents of PLMAdvantages of Using PLMPorter’s (1980) Framework of Generic StrategiesProduct Life CycleCustomization and StandardizationSummaryCollaborative Enterprise with BPMProcess-Oriented EnterpriseConcept of Business Process ManagementBusiness Process ManagementEnterprise BPM MethodologyBusiness Process ReengineeringManagement by CollaborationBusiness Processes with SOASummaryInformed Enterprise with BIConcept of Business Intelligence (BI)Business Intelligence (BI)Benefits of BITechnologies of BIApplications of BIContext-Aware ApplicationsDomain-Specific Decision PatternsSummaryImplementing Enterprise SystemsMission and Objectives of the ES ProjectGuiding Principles for ES Best PracticesProject Initiation and PlanningCritical Success FactorsImplementation StrategyES Implementation Project Bill of ResourcesImplementation EnvironmentImplementation MethodologyProject ManagementES ImplementationES SupportES DeploymentWhy Some ES Implementations May Sometimes Be Less Than SuccessfulSummaryEpilogue: Enterprise Performance IntelligenceAppendix: SAP Business SuiteReferences

AUTORE

Vivek Kale has more than two decades of professional IT experience during which he has handled and consulted on various aspects of enterprise-wide information modeling, enterprise architecture, business process redesign, and e-business architecture. He has been Group CIO of Essar Group, the steel/oil and gas major of India as well as Raymond Ltd., the textile and apparel major of India. He is a seasoned practitioner in transforming the business of IT, facilitating business agility, and enabling the Process-Oriented Enterprise. He is the author of several books, including Inverting the Paradox of Excellence: How Companies Use Variations for Business Excellence and How Enterprise Variations Are Enabled by SAP.

ALTRE INFORMAZIONI

• Condizione: Nuovo
• ISBN: 9781498705974
• Dimensioni: 9.25 x 6.25 in Ø 1.98 lb
• Formato: Copertina rigida
• Illustration Notes: 30 b/w images and 15 tables
• Pagine Arabe: 360
• Pagine Romane: xxii