Critical Success Factors Simplified

NOTE EDITORE

Critical-to-success factors (CSFs) have become essential elements to strategic planning and no business can achieve consistent success without effectively adopting them. To take full advantage of CSFs, however, an organization must first understand what they are and how they can be used to drive organizational initiatives and processes. Critical Success Factors Simplified: Implementing the Powerful Drivers of Dramatic Business Improvement provides a concise manual on CSFs that will teach you how to identify and select the right CSFs, measure their impact, and adjust them as needed to reach your goals. In the first section of the book, Howell, a mechanical and industrial engineer responsible for award-winning initiatives in the military, public utilities industry, and private business gives you an education in CSFs, outlining the highly acclaimed Rockart CSF method. He also demonstrates two powerful techniques for identifying external CSFs, a simple process for generating internal CSFs, and a road map for creating an organization-wide CSF program. The second section of the book covers specific applications of CSFs, from strategic planning to individual pursuits. CSFs can be employed at all levels of an organization to initiate new ideas, increase productivity, or improve customer service. They can direct a huge corporation or facilitate a departmental improvement. Fleeting success can be achieved through mere luck, but most often sustainable success is accomplished with a plan that focuses in on those factors that you must address to accomplish your objective. This book will help you create such a plan.

SOMMARIO

Introduction Rockart’s Four Types of CSFs Categorizing CSFsWhy Should You Implement CSFs in Your Organization? Getting StartedIdentifying CSFs: External CSFsEnvironmental ScanEvaluating the Findings SWOT AnalysisIdentifying CSFs: Internal CSFs The Original CSF Method Example: A Construction Company The Five-Phase CSF Method Phase 1: Scope Phase 2: Collecting Data Phase 3: Evaluate and Organize the DataPhase 4: Identify and Select the CSFs Phase 5: Analyzing and Validating CSFsA Simple but Effective Method The CSF Achievement Model Step 1: Define the Goals or Objective of the Initiative YouWish to AchieveSteps 2 and 3: Identify and Select Your CSFsStep 4: Determine Subfactors for Each Selected CSF A Call Center ExampleInterviewingTraditional ListWriting the CSFsStep 5: Measure CSF Implementation ProgressMethod 1: Stages: Start to Finish Implementation MethodMethod 2: Critical Success Levels Method 3: SMART Objectives and Targets Method 4: Traditional Industry Measures Method 5: "Traffic Light" Measures Method 6: Surveys Method 7: Striving for Coverage: The "Scatter Approach" Selecting the Right Indicator All CSFs Are Not Created Equal Graph the CSF’s Performance Step 6: Monitor and Take ActionSix-Step Process Example: Implementing a Productivity Program Step 1: Define the Goals and Objectives of the Initiative Step 2: Identify the CSFs Step 3: Select the Appropriate CSFsStep 4: Determine Subfactors for Each Selected CSF Step 5: Measure CSFs’ Implementation ProgressStep 6: Monitor and Take ActionImplementing CSFs Organization-wideStrategic Planning and CSFsCSFs to Ensure Strategic Planning SuccessRelationship between KRAs and CSFs in Strategic PlanningExample: A BarbershopA Systems Example Using CSFs: ISO 14001The Selected CSFs Measuring the CSFs Benchmarking and CSFs Benchmarking Overview CSFs for BenchmarkingMeasuring the CSFsCritical Success Measures for Process SuccessProcess Example Critical-to-Success Measures Recap of the Type of Measures Used Improving Job Performance through CSFs Gathering the InformationDetermining the CSFs Example: A Blackjack Dealer Identify CSFs, Measure, Track, and Take ActionExample: Military RecruiterCSFs for Individuals Opportunities to Use CSFs Example: Buying a HouseConclusionAppendix A: Key Result Areas Appendix B: Brainstorming Appendix C: Modified Nominal Group Technique Appendix D: The Traditional CSF List for Management Initiatives Appendix E: The CSF MethodGlossaryReferences

ALTRE INFORMAZIONI

• Condizione: Nuovo
• ISBN: 9781439811177
• Dimensioni: 10 x 7 in Ø 1.15 lb
• Formato: Copertina rigida
• Illustration Notes: 59 b/w images and 13 tables
• Pagine Arabe: 156