Trust, Digital Business and Technology Issues and Challenges

Trust, Digital Business and Technology: Issues and Challenges presents and discusses the main issues and challenges related to digital trust and information technologies. The subject of trust is relevant to both practitioners and researchers. It is widely recognized and confirmed that trust, especially mutual trust, when it is built at the right level, reduces the risk of interaction and increases the collaboration between partners. Readers will gain from this book theoretical and practical knowledge on digital trust; theoretically, well-grounded knowledge on digital trust and related concepts, empirically validated by practice. Most authors have taken innovative approaches to consider issues highlighting a selected aspect of the core theme of this book. The intended audiences of this book are professionals, scholars, and students.

Forewords Preface PART I. THE FOUNDATIONS OF DIGITAL TRUST IN THE DIGITAL ERA 1. Digital trust and information and communication technologies: The theoretical foundationsJoanna Paliszkiewicz, Jerzy Goluchowski, and José Luis Guerrero Cusumano2. The triad of digital trust: Organizational trust, reputation, and ethics in cyberspaceCezar Scarlat and Alexandra Ioanid3. Cyber trust cultivation premise and developmentBill Hefley, Malgorzata Pankowska and Ioana Vasiu4. Building digital trust in social media during the crisis Elzbieta Kacperska, Katarzyna Lukasiewicz, and Natalya Horin5. Expectations and trust of users of digital platforms in Albania and Poland:Ademographic studyIwona Pomianek and Etleva Muça6. The Fourth Industrial Revolution: New technology adoption and trustMariusz Soltysik, Malgorzata Zakrzewska, and Szymon Jarosz7. The importance of trust in social mediaKatarzyna Lukasiewicz and Agnieszka Werenowska8. Trust in digital confessions on social mediaKatarzyna Zdanowicz-Cyganiak9. Distributed Internet of Things applications in a trust-based Service-Oriented ArchitectureHubert SzczepaniukPART II. THE DIGITAL TRUST-BUILDING PROCESSES10. Building consumer engagement and digital trust in social mediaEdyta Skarzynska11. User’s trust and attachment to social media after crisis:Thecase of FacebookJerzy Goluchowski and Aleksandra Popiel12. Digital trust and artificial intelligence: Ethical standards and riskEwa Stawicka and Theo Anderson13. Trust in dialogue systems: Design and analyticsJacek Wasilewski, Barbara Filipczyk, Agata Kostrzewa, and Agnieszka Filipczyk14. Digital trust andinformation and communications technology usage in households: The case of European countriesMonika Utzig, Ana Kapaj Mane, and Aneta MikulaPART III. TECHNOLOGICAL CHALLENGES TO BUILDING DIGITAL TRUST15. Trust and Internet of ThingsJakub Kraciuk and Tchon Li 16. Information technology trust in the workplaceDave E. Marcial, Alfie Q. Arcelo, Joy M. Dy, and Markus Launer17. Antecedents of digital trust in online shoppingAnna Jasiulewicz, Frithiof Svenson, and Barbara Wyrzykowska18. Trust and advertising in digital marketingAgnieszka Werenowska, Agata Balinska, and Ewa Jaska 19. Digital trust in business ecosystem collaboration: Leveraging digital technologies to develop a frameworkKhuram Shahzad and Shahid Hafeez

Joanna Paliszkiewicz is a Professor at the Warsaw University of Life Sciences, Poland. José Luis Guerrero Cusumano is an Associate Professor at Georgetown University, Washington, D.C., USA. Jerzy Goluchowski is a Professor at the University of Economics in Katowice, Poland.