Implementing Six Sigma and Lean A practical guide to tools and techniques

This is a comprehensive, user-friendly and hands-on book that is a single reference source of tools and techniques for all quality practitioners. Implementing Six Sigma and Lean covers the basics of how to achieve consistently high quality and covers both simple tools and advanced techniques which can be used in all businesses. This book provides guidance on how to use these tools for different situations such as new start-up companies, stalled projects, as well as the on-going drive to achieve and maintain high quality in well-established regimes. Case studies are included that encourage the reader to respond in practical situations and provide a good learning resource for courses in quality and operations management at MBA level. There are summaries of key elements and questions with exercises at the end of each chapter.

This is a comprehensive, user-friendly and hands-on book that is a single source of reference of tools and techniques for all quality practitioners. Implementing Six Sigma and Lean covers the basics of how to manage for consistently high quality and gives good coverage of both simple tools and advanced techniques which can be used in all businesses. This book provides guidance on how to use these tools for different situations such as new start-up companies, stalled projects and the constant achievement of high quality in well-established quality regimes.Case studies are included that encourage the reader to respond in a practical situations and provide a good learning resource for courses. There are summaries of key elements and questions with exercises at the end of each chapter.

PART 1: THE FOUNDATIONS OF QUALITYChapter 1: Quality and Operational ExcellenceChapter 2: History of Quality MovementChapter 3: Scope of Tools and TechniquesPart1: Questions and exercisesPART 2: TOOLSChapters 4 to 8 IntroductionChapter 5 Tools for MeasurementChapter 6 Tools for AnalysisChapter 7 Tools for ImprovementChapter 8 Tools for ControlPart 2: Questions and exercisesPART 3: TECHNIQUESChapter 9 Quantitative TechniquesChapter 10 Qualitative TechniquesPart 3: Questions and exercisesPART 4: IMPLEMENTATIONChapter 11 Making it HappenChapter 12 Case StudiesPart 4: Questions and exercisesAppendix 1 Management ModelsAppendix 2 Introduction to StatisticsAppendix 3 Random number tableAppendix 4 Answer to numeric questions

Ron Basu